Shipping Policy

Processing Time:
- All orders are processed and fulfilled by Gelato.
- Production typically takes 1 business day before shipping.
- Processing times may vary during peak periods or due to high order volumes.
Shipping Methods and Delivery Times:
- Delivery times vary depending on your location and the selected shipping method.
- Most orders arrive within 5 business days after production is complete.
- Please note that delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances.
Shipping Costs:
- Shipping fees are calculated at checkout based on the destination, order size, and shipping method.
Tracking:
- Once your order ships, you will receive a confirmation email with a tracking number (if available).

Returns and Refunds Policy

Eligibility for Returns:
- Returns are only accepted for items that are defective, damaged, or incorrect.
- We cannot accept returns for reasons such as buyer’s remorse, incorrect size selection, or preference changes.
Reporting Issues:
- If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery with the following:
  - Order number
  - Photos of the item showing the issue
Resolution Options:
- Eligible claims will be resolved with a replacement item or a full refund.
- We reserve the right to request the return of the defective item before processing a replacement or refund.
Cancellations and Modifications:
- Once an order has been placed, it enters production immediately and cannot be canceled or modified.

All products are made to order, ensuring minimal waste and environmental impact.
We are not responsible for delays caused by shipping carriers or customs.
Please ensure that the shipping address provided is correct. We are not liable for orders shipped to incorrect or incomplete addresses.